Dec16
twitter, support
Twitter support, can I get some $&%*#@& help?
Question: If I use a free service, which offers support to it’s users, what can I reasonably expect in terms of customer care? Am I entitled to the same levels of care as a customer of a “pay” service?
Case in point, Twitter. A well-known free service, which offers a support queue. A queue in which I’ve had two tickets for some time now. The first is dated 11/14/08. The second (which really is the same issue, just resubmitted) is dated 12/04/08. Neither ticket has been responded to by their support department. This lack of response is extremely irritating.
Posted by Jeremy Hilton on Dec. 16, 2008
Deborah - I’d love to talk to you about both of these stories and anything else social media!
I sent you an email with my contact information. Feel free to contact me via email/phone at your…
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Posted by Jeremy Hilton on 02/04/2009 12:32 PM