Social Enchilada - Jeremy Hilton
Seth Godin gave some poignant advice on the number one secret to a great blog.
Most blogs that earned my subscription did so because they they resonate with me. The message and content speaks to me.
Those that don’t, usually get deleted. No sense cluttering up the reader with noise from tribes in which I don’t belong.
So who spoke to me in 2008? I won’t name them all, but I present the stars here.
Posted by Jeremy Hilton on Dec. 23, 2008
Online communities can be an inexpensive yet powerful tool for businesses.
However, you can’t just build a community and set it on auto-pilot. Communities need nurturing.
If you plan on building your own community, here are the nurturing roles that you should be planning for.
Posted by Jeremy Hilton on Dec. 22, 2008
Shel Israel recently blogged about the power of Twitter and why companies should be listening.
The post covered how one tweet by David Alston (Radian6) highlighting bad service from UHaul exploded into a movement.
This post really resonated with me as I recently had a similar experience with My Land Rover Battle. Although my experience and David’s had similarities, there were also some distinct differences.
Posted by Jeremy Hilton on Dec. 19, 2008
Question: If I use a free service, which offers support to it’s users, what can I reasonably expect in terms of customer care? Am I entitled to the same levels of care as a customer of a “pay” service?
Case in point, Twitter. A well-known free service, which offers a support queue. A queue in which I’ve had two tickets for some time now. The first is dated 11/14/08. The second (which really is the same issue, just resubmitted) is dated 12/04/08. Neither ticket has been responded to by their support department. This lack of response is extremely irritating.
Posted by Jeremy Hilton on Dec. 16, 2008
@tshelton Loads of Foursquare swarm badges being awarded at SXSW... w00t!
Mar. 10, 2010 10:46 PM
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Deborah - I’d love to talk to you about both of these stories and anything else social media!
I sent you an email with my contact information. Feel free to contact me via email/phone at your…
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Posted by Jeremy Hilton on 02/04/2009 12:32 PM