MindComet

Twitter support, your problems are far and wide

I recently posted about the lack of response from Twitter Support. I am unhappy to say that my issue has not been resolved yet. And as I’ve gone deeper and deeper down the Twitter support hole, I’ve learned just how broken the support department at Twitter actually is.

Most everyone is aware of the Twitter hack that happened earlier this month.  My understanding is that it was due to security flaws in their support queue. Happily they fixed the issue by replacing their support queue with a new system called Zendesk ( they blog about this change at Twitter Blog: The Zen of Twitter Support ) and more recently rolled out Get Satisfaction for support as well.

I applaud the team for making changes in response to a problem, but, in my opinion, they really made a mess of things. Let me explain how.

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Posted by Jeremy Hilton on Jan. 30, 2009

I’m now the community manager for doterati!

doterati, Central Florida’s interactive marketing, media and technology association, recently held their 2009 board elections.

I’m happy to say that I was elected community director! This is a very exciting position for me as it is inline with some career goals that I have at MindComet.

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Posted by Jeremy Hilton on Jan. 16, 2009

TweetBacks by Dan Zarrella is flawed

Dan Zarrella has been hard at work with a service called TweetBacks. Essentially, it searches the Twitter public timeline for the URL of the page that it is installed on. Based on the amount of chatter on the web, this product has proved to be very popular.

There are currently two ways that you can use his implementation; One is a hosted version and the other is a non-hosted version as a word-press plugin.

Both versions are flawed.

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Posted by Jeremy Hilton on Jan. 13, 2009