Get your S**T together Twitter!
Twitter announced on July 23rd that they were purging spam accounts from the platform. Given the recent homepage changes that are intended to position Twitter as a “conversation search engine”, this move makes sense.
However, I fear that legitimate users are getting caught in the crossfire. My friend over at doterati, Tara Lamberson recently found that her Twitter account had been suspended. The suspension date, according to Twitter Grader, happened on July 24th, one day after Twitter’s announcement. She’s not a spammer and, as far as I know, has always used the platform within the stated terms of service. To compound what is an extremely frustrating issue for her, she can’t get anyone at Twitter support to respond to her request concerning the matter—what a surprise.
Frankly, I am getting sick and tired of writing posts about Twitter not acting grown-up. I’m sick of writing about a platform that doesn’t seem to respect it’s users. Twitter, get your shit together. Offer timely support, especially to those users who were shafted by your mass-suspension! Many people have come to depend on your service, especially those who use it in a professional capacity. If the lack of a monetization strategy is the barrier for your attention, how letting me pay for your service? I’d happily give you $10 a month if it meant you’d lend an ear when I had a problem.
By the way Twitter, if you’re listening, reinstate @taralamberson
Posted by Jeremy Hilton on Aug. 04, 2009
Comments
“Spelling counts.“
Actually, it’s thoughts that count. Feel free to add some.
Posted by Jeremy Hilton on 08/04/2009 12:54 PM
“I’m sick of writing about a platform that doesn’t seem to respect it’s users.“
Spelling counts.
Posted by eddie pasternak on 08/04/2009 12:43 PM