Oct20
twitter, social media, land rover
Social Media wins the battle!
Victory! Social media wins!
If you aren’t familiar with my plight, please refer back to My Land Rover Battle
So a few days ago, my wife received a call from Mr Fields directly. She explained the situation, noting the poor customer service we suffered through. From what she tells me, Mr Fields was not too happy with his staff. In fact, he couldn’t believe some of the things that we were told.
Thankfully his disgust translated into action. He told us to bring our car back and that his staff would diagnose the problem at no charge. We did just that this morning.
Good news, the issue apparently was very minor and Land Rover fixed on the spot at no charge.
Posted by Jeremy Hilton on Oct. 20, 2008
Glad to see you won! People often truly under estimate the power of social media. Maybe that’s because MySpace hit mainstream with a dirty reputation, however I think Facebook and Twitter have really…
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Posted by Shay Howe on 06/19/2009 04:09 PM